Frequently Asked Questions
Everything you need to know about our nutritionally complete meals.
What exactly is Jimmy Joy?
Jimmy Joy provides nutritionally complete meals in the form of shakes, bars, and hot meals. Each serving contains the ideal balance of protein, healthy fats, fiber, and 26 essential vitamins and minerals.
How do I prepare a Plenny Shake?
It is simple: fill your shaker with 300ml of water, add two scoops of Plenny Shake powder, and shake for 20 seconds. You can adjust the water amount to reach your preferred consistency.
Where do you ship to and how much does it cost?
We ship worldwide. Shipping costs and delivery times vary by destination, but we offer free shipping on orders over a certain threshold depending on your location.
Are your products suitable for vegans?
Yes, all our Plenny products are 100% vegan. We use plant-based ingredients like oats, soy, flaxseed, and sunflower oil to ensure a sustainable and cruelty-free nutrient profile.
Can I return my order if I am not satisfied?
We offer a 30-day return policy for unopened and undamaged products. If you are a first-time customer and don't like a specific flavor, please contact our support team to discuss our satisfaction guarantee.
How does the subscription service work?
Our subscription service allows you to receive your favorite meals automatically every few weeks while saving 15% on every order. You can pause, skip, or cancel your subscription at any time through your account dashboard.